South Pole is an energetic, global company offering comprehensive sustainability solutions and services. With offices spanning all continents across the globe, we strive to create a sustainable society and economy that positively impacts our climate, ecosystems and developing communities. With our solutions, we inspire and enable our customers to create value from sustainability-related activities.

Job summary:

In this role you will support all operations within the Sales team. You will work in a diverse and international team engaged directly with the team director and team leads across the globe. 

Reporting to the Head of Sales Enablement, you will be given ownership of all operational topics and support transformational business projects enabling more efficient and scalable processes. 

This role includes a broad variety of responsibilities such as improving and developing new tools, performance measurement and KPI reporting, data analysis & systems management, training & onboarding, process development & implementation, facilitating formal team and board meetings for the Certificates sales team. 

You will ensure that all projects assigned to you and your team are implemented as agreed upon, while adhering to a high standard of quality and committed timeline, milestones, and deliverables. 

You will also act as a liaison with the teams and lead on all engagement and support of initiatives and projects specific to the Certificates Sales team. 

You’ll also work closely together with the Commercial Support team to further optimize the processes. 

This is a fast paced role that requires cross company collaboration, multi-tasking and prioritisation.

Main responsibilities

• Continuously analyse and improve processes and tools to make them more efficient, user-friendly, and accessible

• Work with head of Sales Enablement and team leads to address operational needs and develop new processes and procedures

• Support with setting performance targets and measure progress against target

• Monitor and review process implementation and adoption, collect feedback and reinforce by providing further training when needed

• Support the onboarding process of our new team members, through training on the tools and processes, and coordinating with their line manager

• Support on all operational issues, such as procedural issues, questions on company policies, support with recruitment, approvals, etc.

• Act as a go-to person for questions, operational issues and feedback on tools and processes and knowledge management for the Certificates Sales team

• Perform data management and analysis to support communication and reporting on activities, resource management and future opportunities in coordination with the Data & Insights team

• Continuously support improving, developing, and implementing tools, processes and procedures, templates as well as the supporting documents/guidelines

• Organise, support and facilitate, as required, global town hall meetings, team meetings and other formal meetings. Including setting up agenda, note taking, action tracking and facilitation for decision making

• Be part of project teams with a global impact, for instance support the scalability of the current way of working, improve communication structure between teams and streamline meeting cadences.

What we offer:

At South Pole, we care about our employees as much as we care about the planet. South Pole is not just an employer, we are a Team. South Pole does not just offer people a job, we offer you a career. By joining our team, you will find strong purpose and deep meaning in everything you do. You will have the chance to make a real difference for our clients and for the planet, working alongside a passionate team of like-minded colleagues, while building your knowledge/skills and developing your career in a fun, dynamic, international and fast-growing organisation. 

We’re a planet of 7.5 billion unique and different people. We all have a contribution to make; South Pole is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, colour, sex, gender identity, sexual orientation, age, national origin, marital status or disability. Our recruitment is decided on the basis of qualifications, merit and business need.