Customer Success Manager - Climate Neutral Applications

South Pole is an energetic, global company offering comprehensive sustainability solutions and services. With offices spanning all six continents, we strive to create a sustainable society and economy that positively impacts our climate, ecosystems and developing communities. With our solutions we inspire and enable our customers to create value from sustainability-related activities.

Our Consultancy & Advisory Services team provides our clients with outstanding technical expertise that enables the successful implementation of complex sustainability projects. Our expertise spans across multiple topics including land and water management, climate strategies, renewable energies, environmental impact assessments, green products, climate policy, carbon pricing, climate finance, and sustainable finance, to name just a few. If you are a smart, ambitious and dynamic sustainability professional with a strong passion to make a real difference in the fight against climate change, the below position may be right for you! 


Job summary:

The customer success manager for Climate Neutral Applications is responsible for the implementation and operation of integrated climate action solutions within the processes and systems of our clients – both technically and commercially. This includes ensuring a fast development and deployment of the solution and providing support once the solution is in operation. Together with our partners, the customer success manager will further develop the solution to energize the end customers to take climate action with every interaction


Main tasks & responsibilities:

  •  Responsible for the implementation of new integrated climate neutral applications solutions at our clients
  • Manage digital climate neutral customers by optimally operate their solution both technically and commercially
  • Focus on retention and growth of our clients by understanding their business and meeting their goals
  • Ensure client satisfaction by assuring timely delivery of responses and guaranteeing a high-quality of our services
  • Provide first class technical support to the customers to keep solutions up to date and support in activation of campaigns
  • Create and operate a first class support system for the customers of the Climate Neutral Applications practice.

 

Requirements:

Essential -

  • A university degree, ideally at Masters level
  • At least 5 years of proven customer success or service delivery experience
  • Understanding of software systems architecture to design the best solution to integrate climate action with our e-commerce and software customers
  • Understanding of the drivers behind corporate climate actions and initiatives (e.g. SBT, RE100, carbon neutrality) and the ability to formulate a business case for sourcing renewable energy would come as an advantage
  • Entrepreneurial mindset, sense of responsibility and willingness to take initiative
  • Strong drive for results, action-oriented, with self-direction and sense of urgency
  • Ability to challenge the status quo and think out of the box, and a passion for operational excellence
  • Critical thinking and decision-making skills within strong business and commercial acumen
  • Ability to successfully navigate complexity and effectively deal with ambiguity Experienced working in small interdisciplinary teams, ideally within an international and multicultural context
  • Excellent communication and presentation skills
  • Fluent in English is a must, any other languages is a plus
  • Advanced skills in MS Word, Excel and PowerPoint
  • Holder of a valid work permit is a must

Desirable - 

  • Eagerness to grow and learn in a dynamic and fast evolving team
  • Passion for environmental issues and understanding of sustainability, CSR and related topics
  • Additional European language would be useful 

What we offer:

At South Pole, we care about our employees as much as we care about the planet. South Pole is not just an employer, we are a Team. South Pole does not just offer people a job, we offer you a career. By joining our team, you will find strong purpose and deep meaning in everything you do. You will have the chance to make a real difference for our clients and for the planet, working alongside a passionate team of like-minded colleagues, while building your knowledge/skills and developing your career in a fun, dynamic, international and fast-growing organisation. 

We’re a planet of 7.5 billion unique and different people.  We all have a contribution to make; South Pole is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis of race, religion, colour, sex, gender identity, sexual orientation, age, national origin, marital status or disability.  Our recruitment is decided on the basis of qualifications, merit and business need.

Or, know someone who would be a perfect fit? Let them know!

Amsterdam

Fred. Roeskestraat 115
1076 EE Amsterdam Directions jobs@southpole.com View page

Life as a Penguin on the Iceberg

With such an important mission, we expect a lot from our employees, and strive to give a lot in return. Because we care about our employees as much as we care about the planet.

  • Health & Wellbeing

    We believe that health is central to happiness. We organise many wellbeing activities such as yoga, meditation sessions, sports groups, healthy snacks, active breaks, etc.

  • Work-life balance

    From flexible working hours to flexible workplace (home office), with above-average vacation allowances, we strive to make the work and family life puzzle an easy one for our employees.

  • We practice what we preach

    From Vegan Days to plastic-free lunches, off-setting our own Company emissions and countless other initiatives, we fully live our values and lead by example on a daily basis.

  • Company outings and events

    It is not only hard work, we also have lots of fun! We frequently get together to celebrate our successes, do activities together and get to know each other better

What makes us unique

At South Pole, we are first and foremost a purpose-driven Company. People join us because they believe in our mission and want to be part of a community that fights together for our shared values and beliefs. But that is not the only reason why working at South Pole is such a rewarding experience...

  • We know that our vision to help create a greener world is both bold and challenging. To achieve it, we settle for nothing less than the absolute best.  We form a Community that is stronger than the sum of its parts.
  • Entrepreneurial at heart.  It’s not just our founders who are entrepreneurs. We actively promote an innovative mindset at all levels of the organisation, where each and every employee is encouraged to challenge the status quo and empowered to make decisions.   
  • Growing employees in a growing company.   With a team of smart, passionate and engaged colleagues, as well as an increasing demand from our clients, opportunities to learn, develop our skills and grow our careers are endless. 
  • All for one, and one for all!.  Above all other things, what truly drives our dedication and commitment to our purpose is our colleagues.  We learn from each other and grow together. Because that is who Penguins are.

Already working at South Pole?

Let’s recruit together and find your next colleague.