Business Systems Specialist

South Pole is an energetic, global company offering comprehensive sustainability solutions and services. With offices spanning all continents across the globe, we strive to create a sustainable society and economy that positively impacts our climate, ecosystems and developing communities. With our solutions we inspire and enable our customers to create value from sustainability-related activities.

Our Corporate Functions team is the “enablement engine” of South Pole. Behind the scenes, we provide the business with world-class solutions and best practices that sustain business growth and success. We cover key areas such as Finance, HR, Office Management, Legal, IT, Operations, etc. If you are a smart, ambitious and dynamic professional with a strong passion to make a real difference in the fight against climate change, the below position may be right for you!


Job summary:

At South Pole, we continue to grow at pace, and we utilise modern business software applications to support this expansion. We seek an individual to provide application support to our user population for our SaaS solutions: Jira, teamtailor, Miro, Jira Service Management and our new HRIS solution.

The successful candidate will take requirements from our business stakeholders and configure the SaaS solutions to meet their needs. As part of our Business Systems team, you will work alongside our Salesforce and Technology teams to ensure that our SaaS applications are in step with our operations and deliver an efficient, streamlined experience for our users. 

If you have a strong analytic approach, allied to SaaS configuration (click not code) experience, then we would love to hear from you.


Main tasks & responsibilities:

  • Understand and document the needs of end-users, practice teams and business lines as relating to the SaaS applications (HRIS, Jira, teamtailor, docusign etc)
  • Act as the point of contact across the business for our key SaaS solutions, includes user forums, training sessions, communications, day-to-day questions
  • Deliver configuration of SaaS solutions to meet business requirements (examples would include new workflows, changed page layouts, new user groups etc) 
  • Maintain and prioritize change backlog for key SaaS solutions, and deliver timely, frequent updates to end-users, and create an enduring feedback loop with users.
  • Work closely with other technical teams, eg API integration, data exchange and reporting solutions
  • Perform key configuration tasks as part of the project team for our new HRIS solution deployment 

Requirements:

Essential 

  • 2-4 years of relevant work experience, including 2 years of configuration experience on SaaS applications (eg Jira, Miro, teamtailor, docusign )
  • Excellent communication skills, with the ability to talk and present to a range of audiences, across different geographies and business functions
  • Being detail-oriented and capable of delivering solutions to a high level of accuracy
  • Evidence of project contribution for a new SaaS solution deployment, eg CRM, HRIS
  • Previous experience of Salesforce would be well regarded. 
  • Proven experience in business analysis, product ownership and software configuration
  • A passion for creating solutions with a positive attitude to change, and how the SaaS applications fit into the overall technology picture for South Pole
  • The ability to work under pressure, and balance multiple workloads concurrently
  • Excellent analytical skills and an informed, evidence-based approach
  • Educated to degree level

Desirable 

  • Exceptional communication and requirement gathering skills

What we offer:

At South Pole, we care about our employees as much as we care about the planet. South Pole is not just an employer, we are a Team. South Pole does not just offer people a job, we offer you a career. By joining our team, you will find strong purpose and deep meaning in everything you do. You will have the chance to make a real difference for our clients and for the planet, working alongside a passionate team of like-minded colleagues, while building your knowledge/skills and developing your career in a fun, dynamic, international and fast-growing organisation. 

We’re a planet of 7.5 billion unique and different people. We all have a contribution to make and South Pole is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, colour, sex, gender identity, sexual orientation, age, national origin, marital status or disability. Our recruitment is decided on the basis of qualifications, merit and business need.

Or, know someone who would be a perfect fit? Let them know!

Fred. Roeskestraat 115
1076 EE Amsterdam Directions jobs@southpole.com View page

London

48 Warwick St
W1B 5NL London Directions +44 20 3980 9560 View page

Life as a Penguin on the Iceberg

With such an important mission, we expect a lot from our employees, and strive to give a lot in return. Because we care about our employees as much as we care about the planet.

  • Health & Wellbeing

    We believe that health is central to happiness. We organise many wellbeing activities such as yoga, meditation sessions, sports groups, healthy snacks, active breaks, etc.

  • Work-life balance

    From flexible working hours to flexible workplace (home office), with above-average vacation allowances, we strive to make the work and family life puzzle an easy one for our employees.

  • We practice what we preach

    From Vegan Days to plastic-free lunches, off-setting our own Company emissions and countless other initiatives, we fully live our values and lead by example on a daily basis.

  • Company outings and events

    It is not only hard work, we also have lots of fun! We frequently get together to celebrate our successes, do activities together and get to know each other better

What makes us unique

At South Pole, we are first and foremost a purpose-driven Company. People join us because they believe in our mission and want to be part of a community that fights together for our shared values and beliefs. But that is not the only reason why working at South Pole is such a rewarding experience...

  • We know that our vision to help create a greener world is both bold and challenging. To achieve it, we settle for nothing less than the absolute best. We form a Community that is stronger than the sum of its parts.
  • Entrepreneurial at heart. It’s not just our founders who are entrepreneurs. We actively promote an innovative mindset at all levels of the organisation, where each and every employee is encouraged to challenge the status quo and empowered to make decisions.   
  • Growing employees in a growing company. With a team of smart, passionate and engaged colleagues, as well as an increasing demand from our clients, opportunities to learn, develop our skills and grow our careers are endless. 
  • All for one, and one for all! Above all other things, what truly drives our dedication and commitment to our purpose is our colleagues.  We learn from each other and grow together. Because that is who Penguins are.

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