Senior HR Services Specialist - Americas

South Pole is an energetic, global company offering comprehensive sustainability solutions and services. With offices spanning all continents across the globe, we strive to create a sustainable society and economy that positively impacts our climate, ecosystems and developing communities. With our solutions we inspire and enable our customers to create value from sustainability-related activities.

Our Corporate Functions team is the “enablement engine” of South Pole. Behind the scenes, we provide the business with world-class solutions and best practices that sustain business growth and success. We cover key areas such as Finance, HR, Office Management, Legal, IT, Operations, etc. If you are a smart, ambitious and dynamic professional with a strong passion to make a real difference in the fight against climate change, the below position may be right for you!

Job summary:

Job summary As an HR Specialist, you will support the region in executing all global HR processes covering the full employee life-cycle. You will be responsible for all HR operations in your region and will ensure all key HR policies and procedures are understood and implemented in your region. This is a true generalist position offering the opportunity to get involved in all areas of HR such as recruitment, performance, management, benefits administration, hiring and onboarding, exits, employee relations, HR administration, etc. In addition you will have the opportunity to lead HR process improvements, HR policies design & implementation, design HR metrics/analytics and business cases, and participate in HRIS implementation. 

Main tasks & responsibilities:

  • Be accountable for all day to day HR Services across the Region
  • Manage recruitment activities (job levels 1-6) including creating and posting job ads, interacting with candidates, doing screening calls, scheduling interviews, sending out questionnaires and technical tests, liaising with hiring managers, making offers, etc. 
  • Managing the full new starters’ hiring process, including preparing offer letters and employment contracts as well as any other hire-related documents, registering new hires with insurances/pension and other government bodies, delivering the HR induction to new hires, liaising internally with Heads of Operations, IT, hiring managers, etc. to ensure a seamless onboarding  
  • Handling any work permits or visa processes for employees within your region 
  • Managing all employee benefits such as health insurances, pension funds, vacation allowances, service awards, etc. including implementing new benefits in your region 
  • Providing inputs to payroll such as salary information, benefits, departures, workload changes, etc.  
  • Handling employee relations matters such as questions, complaints, grievances, disciplinary matters, etc. within your region 
  • Preparing exit documentation, doing exit interviews and handling all exit processes such as returning laptop, closing accounts with IT, etc. 
  • Maintain and update global company documents such as policies, org charts, prepare HR metrics for reporting to senior management, etc. 
  • Work closely with the IT team to implement upgrades to our internal HR tools and systems 
  • Answer internal queries from employees regarding HR policies and procedures 
  • Provide guidance and training to employees on new HR processes and tools 
  • Support the annual performance management process 
  • Participate in creating or updating global HR policies and procedures 
  • Driving HR process improvements to ensure maximum efficiency of the HR team 
  • Taking the lead on new HR initiatives and global or regional HR projects 
  • Take the lead on HR projects in the region 
  • Elaborate business case to propose changes in HR practices that impact overall business 
  • Training new HR Specialists



  • Strong analytical skills with passion for numbers and analytical assignments
  • Proficiency in Microsoft Excel / G-suit (to be tested) 
  • Experience with HRIS implementation 
  • 3-5 years of work experience in HR 
  • Expressive knowledge of core processes 
  • Fluent/Native English to communicate across different levels and regions 


  • Ability to manage multiple priorities while keeping attention to details 
  • Strong drive, initiative, with an improvement-focused mindset 
  • Have good organizational and prioritization skills 
  • Excellent communication and collaboration skills 
  • Enjoy working in a fast-paced multicultural environment
  • Specific experience in HR Shared Services Centre is considered a plus

What we offer:

At South Pole, we care about our employees as much as we care about the planet. South Pole is not just an employer, we are a Team. South Pole does not just offer people a job, we offer you a career. By joining our team, you will find strong purpose and deep meaning in everything you do. You will have the chance to make a real difference for our clients and for the planet, working alongside a passionate team of like-minded colleagues, while building your knowledge/skills and developing your career in a fun, dynamic, international and fast-growing organisation. 

We’re a planet of 7.5 billion unique and different people. We all have a contribution to make and South Pole is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, colour, sex, gender identity, sexual orientation, age, national origin, marital status or disability. Our recruitment is decided on the basis of qualifications, merit and business need.

Or, know someone who would be a perfect fit? Let them know!


Cra. 46 ###7-59
050022 Medellín Directions View page

Life as a Penguin on the Iceberg

With such an important mission, we expect a lot from our employees, and strive to give a lot in return. Because we care about our employees as much as we care about the planet.

  • Health & Wellbeing

    We believe that health is central to happiness. We organise many wellbeing activities such as yoga, meditation sessions, sports groups, healthy snacks, active breaks, etc.

  • Work-life balance

    From flexible working hours to flexible workplace (home office), with above-average vacation allowances, we strive to make the work and family life puzzle an easy one for our employees.

  • We practice what we preach

    From Vegan Days to plastic-free lunches, off-setting our own Company emissions and countless other initiatives, we fully live our values and lead by example on a daily basis.

  • Company outings and events

    It is not only hard work, we also have lots of fun! We frequently get together to celebrate our successes, do activities together and get to know each other better

What makes us unique

At South Pole, we are first and foremost a purpose-driven Company. People join us because they believe in our mission and want to be part of a community that fights together for our shared values and beliefs. But that is not the only reason why working at South Pole is such a rewarding experience...

  • We know that our vision to help create a greener world is both bold and challenging. To achieve it, we settle for nothing less than the absolute best. We form a Community that is stronger than the sum of its parts.
  • Entrepreneurial at heart. It’s not just our founders who are entrepreneurs. We actively promote an innovative mindset at all levels of the organisation, where each and every employee is encouraged to challenge the status quo and empowered to make decisions.   
  • Growing employees in a growing company. With a team of smart, passionate and engaged colleagues, as well as an increasing demand from our clients, opportunities to learn, develop our skills and grow our careers are endless. 
  • All for one, and one for all! Above all other things, what truly drives our dedication and commitment to our purpose is our colleagues.  We learn from each other and grow together. Because that is who Penguins are.

Already working at South Pole?

Let’s recruit together and find your next colleague.