Senior Operations Specialist

South Pole is an energetic, global company offering comprehensive sustainability solutions and services. With offices spanning all continents across the globe, we strive to create a sustainable society and economy that positively impacts our climate, ecosystems and developing communities. With our solutions we inspire and enable our customers to create value from sustainability-related activities.

Our Corporate Functions team is the “enablement engine” of South Pole. Behind the scenes, we provide the business with world-class solutions and best practices that sustain business growth and success. We cover key areas such as Finance, HR, Office Management, Legal, IT, Operations, etc. If you are a smart, ambitious and dynamic professional with a strong passion to make a real difference in the fight against climate change, the below position may be right for you!


Job summary:

In this role you will support the Operations team within the Project & Markets (P&M) business line. You will work in a diverse and international unit, supporting the teams with operational matters to ensure that the business line can work in the most effective way. 

In this role, you will be the primary point of contact in the APAC region for our teams supporting them with operational issues and questions. You will work with Regional Leads and Team Heads to address operational needs and develop new processes, you will lead projects and ensure that processes are implemented for maximum utility. 

Working closely with the Operations team, you will continuously improve, update and maintain our tools, processes and templates. You will contribute to our growth by leading the onboarding process of our new team members in the APAC region and globally, providing training and organising global learning sessions. 

In addition, you will organise, support and facilitate global and regional Projects & Markets meetings as required. You will also be in charge of controlling projects in our internal project management tool, you will do regular checks and updates to ensure quality data in coordination with Project Managers.


Main tasks & responsibilities:

  • Continuously analyse and improve internal tools, processes and templates as well as the supporting documents/guidelines
  • Support the development of operational policies and procedures for teams in Projects & Markets
  • Support the onboarding process of our new team members, through training on tools and processes, and through the organisation of onboarding gatherings
  • Support the teams in Projects & Markets with operational questions and issues
  • Support proposal writing, ensuring that they are of highest quality (following guidelines and formatting)
  • Work with Regional Leads and Team Heads to address operational needs and develop new processes
  • Conduct Project quality-checks in South Pole’s internal project management system, to ensure the information is complete and accurate, and follow-up with project managers when needed
  • Support general tasks such as updating/formatting and compiling staff CVs and other administrative documents
  • Organise, support and facilitate as required global and regional Projects & Markets meetings
  • Organise, support and facilitate training of new or updated operations processes with the team in APAC and globally as required 
  • Support and provide feedback to line-managers for Projects & Markets staff to ensure that processes and systems are being implemented and enforced by their team members
  • Be the point of contact for operational issues, feedback and suggestions on tools and processes, templates for the Projects & Markets team in APAC

Requirements:

Essential:

  • A university degree, ideally in Business Administration, Political Sciences, Environmental Sciences, Sustainability or related disciplines
  • Experience in situations where attention to detail was required. 
  • Experience in working in small teams, ideally within an international and multicultural context.
  • Advanced skills with the use of the MS Office Suite, Google Drive, IT platforms and technologies.
  • A proactive, diligent and independent approach.
  • Strong organisational skills: ability to multitask, focus and prioritise.
  • Excellent personal relationships, enjoy working with and supporting others.
  • Process-oriented, with a taste for efficiency increase.
  • Excellent oral and written skills in English, plus other local language highly desirable

Desirable:

  • Able to manipulate a large amounts of data
  • Comfortable operating in a fast-paced international environment.
  • Good prioritisation and time management skills.

What we offer:

At South Pole, we care about our employees as much as we care about the planet. South Pole is not just an employer, we are a Team. South Pole does not just offer people a job, we offer you a career. By joining our team, you will find strong purpose and deep meaning in everything you do. You will have the chance to make a real difference for our clients and for the planet, working alongside a passionate team of like-minded colleagues, while building your knowledge/skills and developing your career in a fun, dynamic, international and fast-growing organisation. 

We’re a planet of 7.5 billion unique and different people. We all have a contribution to make and South Pole is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, colour, sex, gender identity, sexual orientation, age, national origin, marital status or disability. Our recruitment is decided on the basis of qualifications, merit and business need.

Or, know someone who would be a perfect fit? Let them know!

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Life as a Penguin on the Iceberg

With such an important mission, we expect a lot from our employees, and strive to give a lot in return. Because we care about our employees as much as we care about the planet.

  • Health & Wellbeing

    We believe that health is central to happiness. We organise many wellbeing activities such as yoga, meditation sessions, sports groups, healthy snacks, active breaks, etc.

  • Work-life balance

    From flexible working hours to flexible workplace (home office), with above-average vacation allowances, we strive to make the work and family life puzzle an easy one for our employees.

  • We practice what we preach

    From Vegan Days to plastic-free lunches, off-setting our own Company emissions and countless other initiatives, we fully live our values and lead by example on a daily basis.

  • Company outings and events

    It is not only hard work, we also have lots of fun! We frequently get together to celebrate our successes, do activities together and get to know each other better

What makes us unique

At South Pole, we are first and foremost a purpose-driven Company. People join us because they believe in our mission and want to be part of a community that fights together for our shared values and beliefs. But that is not the only reason why working at South Pole is such a rewarding experience...

  • We know that our vision to help create a greener world is both bold and challenging. To achieve it, we settle for nothing less than the absolute best.  We form a Community that is stronger than the sum of its parts.
  • Entrepreneurial at heart.  It’s not just our founders who are entrepreneurs. We actively promote an innovative mindset at all levels of the organisation, where each and every employee is encouraged to challenge the status quo and empowered to make decisions.   
  • Growing employees in a growing company.   With a team of smart, passionate and engaged colleagues, as well as an increasing demand from our clients, opportunities to learn, develop our skills and grow our careers are endless. 
  • All for one, and one for all!.  Above all other things, what truly drives our dedication and commitment to our purpose is our colleagues.  We learn from each other and grow together. Because that is who Penguins are.

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