Head of Client Communications

  • Paris
  • Stockholm
  • Brussels
  • Frankfurt

South Pole is an energetic, global company offering comprehensive sustainability solutions and services. With offices spanning all continents across the globe, we strive to create a sustainable society and economy that positively impacts our climate, ecosystems and developing communities. With our solutions we inspire and enable our customers to create value from sustainability-related activities.

Our Corporate Functions team is the “enablement engine” of South Pole. Behind the scenes, we provide the business with world-class solutions and best practices that sustain business growth and success. We cover key areas such as Finance, HR, Office Management, Legal, IT, Operations, etc. If you are a smart, ambitious and dynamic professional with a strong passion to make a real difference in the fight against climate change, the below position may be right for you!


Job summary:

Reporting to the Director of Global Communications, the Head of Client Communications is responsible for working directly with clients to provide tailored external communications advice, with a focus on Europe. You will have an excellent understanding of both client communications practices as well as sustainability, in particular climate change, climate finance and carbon markets. You will implement the last phase of the client’s Climate Journey - Communicate and Lead - by helping corporate and government clients create and disseminate an outreach/communications strategy that includes messaging according to client needs and in line with South Pole standards. This is an exciting opportunity to work directly with high visibility and high value clients, some with offices around the world, to help communicate their sustainability achievements.


Main tasks & responsibilities:

  • Provide tailored communications advice directly to South Pole clients, using strategic and high impact communications assets to ensure that clients’ key messages are delivered in a clear, concise, engaging, and inspiring way. 
  • Ensure that communication advice is scientifically correct and consistent with South Pole standards and messaging, with a high degree of nuance regarding complex climate change and carbon market topics.
  • Respond to clients’ requests for communications support. This may involve both presenting communications strategies as well as writing and/or reviewing content for media and event launches, including press releases, social media, websites, and other communications assets used by clients, related to South Pole sustainability services and support for clients.
  • Work collaboratively with Key Account Managers and the communications and marketing teams. Support the Director of Global Communications as needed.
  • Build strong relationships with South Pole’s clients over time by ensuring high quality communication support. 

Requirements:

Essential:

  • University degree in communications, journalism, climate change, or other relevant field 
  • Approximately 10 years of relevant work experience in fields related to internal/external communications, journalism, editing, marketing, or similar 
  • A proven track record of creating tailored communications products or advice for private sector clients 
  • A very strong and up-to-date knowledge of climate change, carbon markets, and sustainability topics, with several years of experience in this field 
  • Excellent customer service skills with the ability to listen and respond to client input 
  • Excellent writing skills and attention to detail, along with the ability to create and deliver engaging presentations to all audiences 
  • Proven knowledge of creating and disseminating content for social media and web applications 
  • Excellent organizational, prioritization, and time management skills, with a proven ability to work effectively in a fast-paced, growing global organization
  • Fluent in oral and written English, as well as ideally fluency in German
  • Passion for working with climate and sustainability topics

Desirable:

  • Other European languages (French, Spanish, etc.) are a plus 
  • Experience in consultancy services 
  • Experience with Google Workspace 
  • Willingness for occasional travel 
  • Experience working in an international and multicultural context

What we offer:

At South Pole, we care about our employees as much as we care about the planet. South Pole is not just an employer, we are a Team. South Pole does not just offer people a job, we offer you a career. By joining our team, you will find strong purpose and deep meaning in everything you do. You will have the chance to make a real difference for our clients and for the planet, working alongside a passionate team of like-minded colleagues, while building your knowledge/skills and developing your career in a fun, dynamic, international and fast-growing organisation. 

We’re a planet of 7.5 billion unique and different people. We all have a contribution to make and South Pole is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, colour, sex, gender identity, sexual orientation, age, national origin, marital status or disability. Our recruitment is decided on the basis of qualifications, merit and business need.

Locations

Amsterdam, London, Berlin, Paris, Stockholm, Brussels and Frankfurt

Or, know someone who would be a perfect fit? Let them know!

Fred. Roeskestraat 115
1076 EE Amsterdam Directions jobs@southpole.com View page

London

48 Warwick St
W1B 5NL London Directions +44 20 3980 9560 View page

Berlin

10178 Berlin Directions View page

Stockholm

Kungsgatan 10
111 43 Stockholm Directions View page

Brussels

1000 Brussels Directions

Frankfurt

60311 Frankfurt Directions

Life as a Penguin on the Iceberg

With such an important mission, we expect a lot from our employees, and strive to give a lot in return. Because we care about our employees as much as we care about the planet.

  • Health & Wellbeing

    We believe that health is central to happiness. We organise many wellbeing activities such as yoga, meditation sessions, sports groups, healthy snacks, active breaks, etc.

  • Work-life balance

    From flexible working hours to flexible workplace (home office), with above-average vacation allowances, we strive to make the work and family life puzzle an easy one for our employees.

  • We practice what we preach

    From Vegan Days to plastic-free lunches, off-setting our own Company emissions and countless other initiatives, we fully live our values and lead by example on a daily basis.

  • Company outings and events

    It is not only hard work, we also have lots of fun! We frequently get together to celebrate our successes, do activities together and get to know each other better

What makes us unique

At South Pole, we are first and foremost a purpose-driven Company. People join us because they believe in our mission and want to be part of a community that fights together for our shared values and beliefs. But that is not the only reason why working at South Pole is such a rewarding experience...

  • We know that our vision to help create a greener world is both bold and challenging. To achieve it, we settle for nothing less than the absolute best.  We form a Community that is stronger than the sum of its parts.
  • Entrepreneurial at heart.  It’s not just our founders who are entrepreneurs. We actively promote an innovative mindset at all levels of the organisation, where each and every employee is encouraged to challenge the status quo and empowered to make decisions.   
  • Growing employees in a growing company.   With a team of smart, passionate and engaged colleagues, as well as an increasing demand from our clients, opportunities to learn, develop our skills and grow our careers are endless. 
  • All for one, and one for all!.  Above all other things, what truly drives our dedication and commitment to our purpose is our colleagues.  We learn from each other and grow together. Because that is who Penguins are.

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