Operations Manager - Sales Team

South Pole is an energetic, global company offering comprehensive sustainability solutions and services. With offices spanning all six continents, we strive to create a sustainable society and economy that positively impacts our climate, ecosystems and developing communities. With our solutions we inspire and enable our customers to create value from sustainability-related activities.

Our Sales & Business Development team works hand in hand with our clients to help them identify the right products and solutions to address their sustainability challenges. Whether they are corporate clients or public institutions, whether they are looking to offset their carbon emissions or to engage in a comprehensive sustainability journey, we have a solution that will generate a lasting impact and take them a step further in their social ambitions. If you are a smart, ambitious and dynamic sustainability professional with a strong passion to make a real difference in the fight against climate change, the below position may be right for you!


Job summary:

The goal of the Operations Manager is to support the Sales team with operational matters to ensure it can work in the most effective way. In this role, you will be accountable for providing operational and administrative support to our Key Account Management (KAM) / Business Development (BD) team in order to guarantee maximum efficiency and enable future growth. This includes a broad variety of responsibilities such as defining and implementing operational processes, improving and developing new tools, compiling reports and data, controlling assigned projects, overseeing quality controls, supporting recruitment efforts, and leading onboarding activities.


Main tasks & responsibilities:

  • Oversee quality processes for business activities along the sales cycle from leads generation to invoicing.
  • Coordinate troubleshooting efforts in case of client complaints.
  • Continuously analyse and improve processes and tools of the KAM/BD team.
  • Ensure good quality of data in the sales tool (Salesforce and internal project management tool).
  • Support the development of new operating procedures and new tools.
  • Prepare team reports that show KPIs and milestones achieved.
  • Treat, sort and compile data to facilitate KPI analysis.
  • Coordinate staff training and development.
  • Contribute to recruiting processes.
  • Participate in the onboarding process of our new sales managers, through training on tools and processes.
  • Support the development and update of training programs based on ongoing experience, process metrics and feedback from employees.

Requirements:

Essential 

  • A university degree.
  • At least 5 years of work experience.
  • Experience with highly-detailed tasks.
  • Experience and taste for administrative tasks.
  • Experience in working in small teams.
  • Ability to identify gaps and design/enhance processes, tools and guidance to address them.
  • Advanced controlling and organisation skills to ensure proper use of processes and tools.
  • A proactive, diligent and independent approach.
  • Strong organisational skills: ability to multitask, focus and prioritise.
  • Excellent personal relationships, enjoy working with and supporting others.
  • Process-oriented, with a taste for efficiency increase.
  • Comfortable operating in a fast-paced international environment.
  • Excellent prioritisation and time management skills.
  • Excellent oral and written command of English.
  • Advanced skills with the use of the MS Office Suite, Google Drive, IT platforms and technologies.
  • Advanced skills with the use of Salesforce. 

Desirable  

  • Line management experience.
  • Experience working in an international and multicultural context.

What we offer:

At South Pole, we care about our employees as much as we care about the planet. South Pole is not just an employer, we are a Team. South Pole does not just offer people a job, we offer you a career. By joining our team, you will find strong purpose and deep meaning in everything you do. You will have the chance to make a real difference for our clients and for the planet, working alongside a passionate team of like-minded colleagues, while building your knowledge/skills and developing your career in a fun, dynamic, international and fast-growing organisation. 

We’re a planet of 7.5 billion unique and different people.  We all have a contribution to make; South Pole is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis of race, religion, colour, sex, gender identity, sexual orientation, age, national origin, marital status or disability.  Our recruitment is decided on the basis of qualifications, merit and business need.

Or, know someone who would be a perfect fit? Let them know!

London

48 Warwick St
W1B 5NL London Directions +44 20 3980 9560 View page

Life as a Penguin on the Iceberg

With such an important mission, we expect a lot from our employees, and strive to give a lot in return. Because we care about our employees as much as we care about the planet.

  • Health & Wellbeing

    We believe that health is central to happiness. We organise many wellbeing activities such as yoga, meditation sessions, sports groups, healthy snacks, active breaks, etc.

  • Work-life balance

    From flexible working hours to flexible workplace (home office), with above-average vacation allowances, we strive to make the work and family life puzzle an easy one for our employees.

  • We practice what we preach

    From Vegan Days to plastic-free lunches, off-setting our own Company emissions and countless other initiatives, we fully live our values and lead by example on a daily basis.

  • Company outings and events

    It is not only hard work, we also have lots of fun! We frequently get together to celebrate our successes, do activities together and get to know each other better

What makes us unique

At South Pole, we are first and foremost a purpose-driven Company. People join us because they believe in our mission and want to be part of a community that fights together for our shared values and beliefs. But that is not the only reason why working at South Pole is such a rewarding experience...

  • We know that our vision to help create a greener world is both bold and challenging. To achieve it, we settle for nothing less than the absolute best.  We form a Community that is stronger than the sum of its parts.
  • Entrepreneurial at heart.  It’s not just our founders who are entrepreneurs. We actively promote an innovative mindset at all levels of the organisation, where each and every employee is encouraged to challenge the status quo and empowered to make decisions.   
  • Growing employees in a growing company.   With a team of smart, passionate and engaged colleagues, as well as an increasing demand from our clients, opportunities to learn, develop our skills and grow our careers are endless. 
  • All for one, and one for all!.  Above all other things, what truly drives our dedication and commitment to our purpose is our colleagues.  We learn from each other and grow together. Because that is who Penguins are.

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